Guidance for people using the services of Micro-providers in Somerset

Somerset’s ‘Doing it Right’ Quality Standards

We welcome your feedback about the quality and satisfaction of using a provider on the Micro-Enterprise Directory.

To share your feedback with the programme please use this online Somerset Micro-provider Service Quality Feedback Form (office.com)

All Micro-providers who are part of the programme have signed up and are subject to the Quality Assurance Process

Complaints

If you have a complaint about the service you have received from your micro-provider, the first step is to raise this with them directly. All micro-providers who are part of the Community Micro-Enterprise Programme should have a Complaints Procedure that is shared with clients when the service begins and available on request at any time.

If you have a concern about the wider quality or safety of the micro-provider or think the provider has broken the ‘Doing It Right’ quality standards, please complete the online Somerset Micro-provider Service Quality Feedback Form (office.com)

Safeguarding

If you feel that someone is at risk of abuse or neglect please contact the Somerset Council Safeguarding Team. Somerset Safeguarding Adults Board (SSAB) – Contact Us

In the event of a criminal offence or breach of legislation, the programme will immediately rescind membership and inform the relevant body.